Customer Service


Contact Us

BigPockets Clothing

1745 Gravel Hill Road | Dillwyn, VA 23936
Phone: 434-983-BIRD (2473) | Email: info@bigpockets.com

Office Hours are 9:00 AM to 5:00 PM Eastern Time, except major national holidays and weekends.


Mailing List Signup & Removal

To be ADDED to our EMAIL list:
Click here to sign up with your email address.
To be REMOVED from our EMAIL list:
Click here to send us an email containing your name and email address.

We send out our email specials about 4-5 times a year, so we promise not to bombard your inbox weekly or daily with email offers. We also don’t give out or sell our email list, so no need to worry about getting countless, unwanted, third-party offers!


Return and Refund Policy

BigPockets ships most orders in no more than 5 working days, Monday through Friday. If you need us to ship your order in less than 5 working days, call 434-983-BIRD (2473) or email info@bigpockets.com. Standard shipping service is priority mail, which is delivered within 3  days from ship date. USPS express mail delivers in 1 to 2 days from ship date.

Items can be returned or exchanged within 14 calendar days from date of delivery to customer. (Please contact us by email regarding special circumstances.) Returned items must be in the same saleable condition as when shipped to customer. The shipping charges are non-refundable. Contact info@bigpockets.com for Return Merchandise Authorization (RMA) number. No items will be accepted without this pre-authorization.


Security & Privacy

This site features the latest in encryption protection for credit card transactions.

This information is used for credit card verification only and will not be used for solicitation purposes. All information is kept confidential and will not be released to third parties. Going Birding and our server only use credit information for immediate sales transaction. Every consideration is given, and every technical means employed, to assure that confidentiality is maintained. Our secure server has the best encryption allowed by your browser and federal law. It uses Secure Sockets Layer (SSL) software for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet, which certifies the integrity of their network and assures you, the client, the highest level of confidence that your data will remain protected & confidential.


Shipping & Handling Costs (US)

BigPockets ships most orders in no more than 5 working days. Several shipping methods are offered. Once you choose your products, go the cart, and select one of these services:

IN THE US (including Hawaii and Alaska)

USPS Priority Mail (delivers within 3 days in most cases)
USPS Express Mail (overnight delivery to most locations)
UPS Next Day Air (delivers the next day)

OUTSIDE THE US

USPS Priority Mail International.

 


Frequently Asked Questions

Q. How waterproof is the Field Pro 10x versus the anorak and Field Pro?

A. The Field Pro 10X and Anorak are 100% waterproof, breathable, and windproof. Both field testers and customers have reported that they have worn the garments in Alaska, Antarctica, and Trinidad as well as in a hurricane and in rough seas and stayed bone dry. The Field Pro is not as waterproof but will keep you dry in a light mist or rain. In a down pour you would stay dry until you could get in out of the rain.

Q. What is the temperature range?

A. With layering, the jackets and anorak have been worn at 0°F and at 90°F. and the wearers were comfortable.