Big Pockets Customer Service
Contact Information
BigPockets Clothing
1575 Gravel Hill Road | Dillwyn, VA 23936
Phone: 804-492-9169 | Email: info@bigpockets.com
Office Hours are 9:00 AM to 5:00 PM Eastern Time, except major national holidays and weekends.
Mailing List Signup & Removal
We send out our email specials about 4-5 times a year, so we promise not to bombard your inbox weekly or daily with email offers. We also don’t give out or sell our email list, so no need to worry about getting countless, unwanted, third-party offers!
To be ADDED to our EMAIL list:
Click here to sign up with your email address.
To be REMOVED from our EMAIL list:
Click here to send us an email containing your name and email address.
Return and Refund Policy
Items can be returned or exchanged within 14 calendar days from date of delivery to customer. (Please contact us by phone or email regarding special circumstances.) Returned items must be in the same saleable condition as when shipped to customer. The shipping charges are non-refundable. Call 804-492-9169 or email info@bigpockets.com for Return Merchandise Authorization (RMA) number. No items will be accepted without this pre-authorization.
Security and Privacy
This site features the latest in encryption protection for credit card transactions, and is protected by Comodo SSL.
Any information collected is used for credit card verification only and will not be used for solicitation purposes. All information is kept confidential and will not be released to third parties. Going Birding and our server only use credit information for immediate sales transaction. Every consideration is given, and every technical means employed, to assure that confidentiality is maintained. Our secure server has the best encryption allowed by your browser and federal law. It uses Secure Sockets Layer (SSL) software for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet, which certifies the integrity of their network and assures you, the client, the highest level of confidence that your data will remain protected & confidential.
Shipping and Handling (U.S.)
BigPockets ships most orders in 1 to 2 working days, Monday through Friday. If you need us to ship your order in less than 2 working days, call 804-492-9169 or email info@bigpockets.com. Standard shipping service is priority mail, which is delivered within 3 days from ship date. USPS express mail delivers in 2 days from ship date.
Several shipping methods are offered. Once you choose your products, go the cart, and select one of these services:
In the U.S. (including Hawaii and Alaska)
USPS Priority Mail (delivers within 3-4 days in most cases)
USPS Express Mail (2-day delivery to most locations)
UPS Next Day Air (delivers the next day)
Outside the U.S.
First Class Mail International
Priority Mail International
Priority Mail Express International